Shipping and Payments

How much is shipping?

Shipping with Frida Shoes is always free for shipments within Italy, with no minimum order. Shipping to European countries will cost €10 and will be free for orders over €200.

Which courier do you use?

All shipments are carried out in Italy and Europe via express courier.

What are the delivery times?

Estimated delivery times are 2-3 business days (excluding Saturdays, Sundays, and holidays) for shipments to Italy and the main European Union countries.
As soon as your order has left our warehouse, you will receive a shipping confirmation email from the courier with a tracking link.

What are the payment methods?

We accept the following payment methods:

• Credit or debit card (VISA, MASTERCARD, MAESTRO, AMERICAN EXPRESS, Postepay);

• Bank transfer;

• PayPal;

• PayPal “Pay in 3 installments” interest-free.

Is it possible to pay on delivery?

Cash on delivery payment is only possible for customers purchasing in Italy.

Returns, refunds, and exchanges policy

If you are not satisfied with your purchase, you can easily return your order within 15 days of the product delivery date.

For your return to be accepted, products must be returned intact and in perfect resalable condition. Shoes must not be used and must not show signs of wear or damage of any kind. They must be returned and packed inside the original packaging with care and accompanied by all accessories, if any.

Returns that show signs of wear or damage due to use will not be accepted or considered eligible for a refund.

You have two options for managing your return:

• Size exchange: if you wish to return your purchase to exchange for a different size, the replacement is free;
• Refund: if, instead, you simply wish to return the purchased item, the return shipping costs are paid by the customer.

To make a return or size exchange, you can use the label included in the package or send your request to the email address fridashoesonline@gmail.com or via message to our WhatsApp account at the number +39 3532124106, indicating your order number and, if applicable, whether you prefer a size exchange for the item purchased. In this case, you will receive your return label through the channel you chose to contact us.

The label must be applied to the package inside which the product, placed in its original packaging, will be inserted. Do not apply the label directly to the original packaging. The package can be delivered to the nearest Punto Poste for customers shipping from Italy, or to the PUDO Point in your city for customers from the rest of Europe. Customers from Italy can also request home pickup by contacting us through our channels.

Once we have received the package and verified the integrity of the shipped products, we will issue the refund within 15 days of receiving the return, and it will be made using the same payment method used for the purchase. In the case of payment by cash on delivery (only from Italy), the refund will be made by bank transfer to the details that the customer will provide us in time to receive the refund.

Return shipping costs are €10 from Italy and €15 from the EU.

The customer will be held responsible for any decrease in the value of the goods resulting from handling other than what is necessary to establish the nature and characteristics of the product. In this case, we reserve the right to determine the value of any damages, which will be taken into account when issuing the refund.

For any doubts or questions, our Customer Service is at your disposal at fridashoesonline@gmail.com or via WhatsApp at +39 3532124106.